Botfay

Botfay is an all-in-one business messaging platform that unifies WhatsApp, Telegram, Instagram Direct and other messaging channels into a single shared inbox. Instead of juggling multiple apps, tabs and logins, customer support teams, sales reps and founders manage every conversation across every channel from one screen. At the core of Botfay is an AI assistant that reads incoming messages, understands customer intent, and responds automatically using a built-in knowledge base trained on your business. The AI handles routine questions, qualifies leads by asking clarifying questions, follows up with customers who go quiet, and hands off to a human teammate the moment a conversation needs a personal touch. Botfay is built specifically for small and medium businesses, digital agencies, e-commerce brands and service businesses that get a high volume of inbound messages across WhatsApp Business, Telegram channels and bots, and Instagram DMs.