Call Center Globally was established in 2003 with the aim of delivering result-oriented call center services. This Seattle, USA-based company has both inbound and outbound services to meet the demand of the clients. We have hired numerous agents which are proficient in handling inbound processes like customer care, technical support, call answering solutions and order taking. Our agents with finest competency in communication skills handle outbound processes like lead generation, telemarketing services, third party verification services and warranty program sales etc.

The company has handled projects from multiple industries like:

• Communication sector
• Healthcare
• Government Departments
• Retail industry
• Information technology

Other than call center processes, we also specialize in telecom billing and OSS solutions which have supported numerous telecom service providers. To ensure that processes remain efficient, we use different technologies at our center like workforce management (WFM), interactive voice response (IVR) and CISCO IP network. The company has appointed a quality assurance team to monitor the outgoing and incoming calls that take place in different projects. We provide multilingual support at our workplace to ensure that clients are able to satisfy every target group of consumers.