19 C Trolley Sq Wilmington, DE 19806-3355 United States, Wilmington, Delaware, 19806, United States
Established March 2001
Kolaxo CCS is an Answering Service helping small business to increase standard of customer interaction with business. We are taking the responsibility to communicate with your customers and improve their experience. By opting better customer relationship management your business is in better position to increase loyal customers’ base and get more sales. We have high speed internet connections. We know that internet is the main back bone of our business and we can’t afford to have a break down or slow down at any time. Therefore, we have Xfinity’s Gigabite Pro Fiber connect in all the offices with more than 2 Gbits/s speed and very rare chances of internet problem. Our agents work in different shifts to make sure the required number of staff is available at night and during holidays. We have developed a perfect rotation system in which the night shift employees are also motivated as the day shift agents are. Hence, doesn’t matter when your customer calls even at late night time the callers is expected to meet satisfied and motivated agent. Our service is helping the businesses to build and grow stronger relationship with customer by providing ease to call anytime they want and getting the energetic response each time. This service is helping businesses to understand and reach more number of potential buyers by satisfying more number of customers and enjoy positive word of mouth.
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