By Petra Institute of Development (Pty) Ltd
03/22/2022 SAQA ID 102161,
NQF Level 5, 445 CREDITS
Purpose:
This occupational qualification provides
an opportunity for the learner to acquire a range of administrative skills to
coordinate the activities of an office including information management and
operational processes.
Qualified learners will be competent to support
management with office and information administration demonstrating a range of
administrative and communication skills. They will be able to function in Human
Resource, Marketing, Public Relations or Financial departments/unit which will
enable them to accomplish tasks professionally and efficiently in the
increasingly computerised environment of a business office in accordance with
national and international standards in the field. The learner will also
understand cultural diversity, multicultural communication and the principles
of a professional image and grooming to promote the image of the organisation.
The occupational qualification is to equip
students with the broad based knowledge and skills to be able to be employed in
a small business or a large corporation, public or private and advance their
personal and career management skills to enhance their employability.
Qualified learners
will be competent to support executive management with:
·
Office Administration and record
management.
·
Communication skills.
·
Multicultural customer and
client relational skills.
·
Resource/facilities management.
·
Tender administration.
·
Skills development
administration.
·
PR and advocacy and social and
digital media.
·
Computerised project management
skills.
·
Staffing and people support
administration.
·
Fundamental
life and work skills.
A qualified learner will be able to:
·
Manage resources according to
good governance policies and procedures to facilitate the smooth and effective
operational activities within the organisation.
·
Manage, coordinate and assist in
the administration and clerical support of the specific departments to
facilitate the smooth running thereof by using computerised systems and
practices.
·
Assist in selection process,
induction, employee wellness and skills development of employees.
·
Process given data to complete a
Workplace Skills Plan.
·
Assist in the administrative
function of the marketing, public relations and advocacy of the organisation.
·
Communicate effectively using
appropriate methods to maintain effective customer relationships according to
organisational standards customer service of internal and external
stakeholders.
·
Plan,
administer and provide support services to a special project within an
organisation.
Entry Requirements
Level 4 Mathematical Literacy and Communication.
Office Administrator
Job Prospects
·
Administration
Officer (Local Government).
·
Business
Administration Officer (Local Government).
·
Office
Supervisor.
·
Office
Coordinator.
·
Administration
Clerk/Officer.
·
Administrative
Assistant.
·
Client
Services Administrator.
·
Operation
Services/Support Officer.
·
Planning
Support Officer/Site Clerk.
·
Tender
Coordinator.
Job prospects in Human
Resources, Marketing, Public Relations or Financial departments/units.
After completion of this qualification,
you can further studies in
·
National Diploma: Office
Management and Technology, Level 6.
·
Diploma: Office Management and
Technology, Level 6.
·
Diploma in Office Management,
Level 6.
·
Diploma:
Office Administration, Level 6.
Duration
of Early Childhood Development Practitioners
Full
Time–Two Years including Work
Experience
Part
Time–Four Years including Work
Experience
Structure of the Office
AdministratorQualification
This Occupational
Certificate has three compulsory modules which are Knowledge, Practical
Skill and Work Experience Modules.
Knowledge Modules
132 Credits
Practical Skill Modules
155 Credits
Work Experience
Modules
158 Credits
· Effective office
administration and management, 10 Credits.
· Business communication
and customer services, 8 Credits.
· Office protocol,
deportment and etiquette, 8 Credits.
· Apply End User
Computing, 6 Credits.
· Social media and digital
literacy,5 Credits.
· Introductory project
management, 2 Credits.
· Computerised Project
Management, 15 Credits.
· Basic business
calculations, 5 Credits.
· Resource and procurement
management, 15 Credits.
· Tender and procurement
processes, and procedures, 5 Credits.
· Document management and
record keeping, 15 Credits.
· Staffing, and people
support, 15 Credits.
· Principles of the
National Qualifications Framework (NQF) in relation to Skills development and
Workplace Skills Plan (WSP) administration, 12 Credits.
· Public relations, marketing
and advocacy, 6 Credits.
· Ready for work
standards, 5 Credits.
· Project Stakeholder Management, 8 Credits.
· Communication and effective customer relationships, 10 Credits.
· Manage, coordinate and assist in the administration and clerical
support of resources to facilitate the smooth and effective operational
activities within the organisation, 15 Credits.
· Assist in the administration and preparation of the process of
tendering of contracts, 15 Credits.
· Manage meetings,15 Credits.
· Payroll processing and pay administration, 15 Credits.
· Support the recruitment, selection, and induction of staff,15
Credits.
· Classify, identify, register, track and dispose of records and
information, 15 Credits.
· Assist in the administration and preparation of the Workplace Skills
Plan (WSP),15 Credits.
· Provide administrative support to Marketing/Public Relations
division, 20 Credits.
· Prepare, install and dismantle exhibition elements, 10 Credits.
· Manage a small project, Credits 10.
· Perform administrative and meeting support functions to support
management,12 Credits.
· Handle customer and client's queries and liaison in an office, 8
Credits.
· Marketing/Public Relations and administrative support,25 Credits.
· Assist in planning and coordinating at least two special
events/conferences, 20 Credits.
· Procure and allocate resources,15 Credits.
· Solicit tender offers in terms of a set of procedures, 10 Credits.
· Manage a paperless office, 20 Credits.
· Supervision, and training of administration staff,15 Credits.
· Assist in developing a Workplace Skills Plan according to employee
training needs, 8 Credits.
· Apply ready for work standards to everyday work activities, 25
Credits.
Recognition of Prior
Learning (RPL)
RPL for access to the
external integrated summative assessment: Petra Institute of Development and
approved workplaces may assist learners who have previous experience to be
assessed against the different assessment criteria for the qualification as
specified in the related curriculum document to establish and confirm prior
learning. Petra Institute of Development and workplaces must confirm prior
learning by issuing a statement of result or certifying a work experience
record.
Assessments
This qualification requires Integrated
Assessment as follows:
Integrated Formative
Assessment
Petra Institute of Development will use the
curriculum as provided by QCTO to guide learners on the stipulated internal
assessment criteria and weighting. Petra Institute of Development will also
apply the scope of practical skills and applied knowledge as stipulated by the
internal assessment criteria. This formative assessment leads to entrance into
the integrated external summative assessment.Our Portfolio of Evidence will be
submitted within one month of completion of contact learning.
Integrated Summative Assessment
An external integrated summative assessment,
conducted through the relevant Quality Council for Trades and Occupations
(QCTO) Assessment Quality Partner is required for the issuing of this
qualification. The external integrated summative assessment will focus on the
Exit Level Outcomes and Associated Assessment Criteria.
Petra Institute of Development (Pty) Ltd
Advanced Short Courses | National Educational Training Institution - Petra Institute of DevelopmentAt Petra Institute of Development | we offers a wide range of professional short courses & learning programms that are designed to improve productivity in governments, NGOs and the private sector.P…
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