Telerain Cloud Managed Inbound Contact Center includes all of the ACD and IVR features you need to run your contact center operations effectively,including all the advanced capabilities you expect from traditional premise-based infrastructure:skills-based call routing, IVR with Intelligent routing, Voice Mail, Voice Logging,GUI-based pop-up Interface,CTI with Knowledge-base URL, CRM integration’s, and more. With Telerain Cloud Managed Inbound Contact Center, calls are routed and processed more rapidly, which means your customers experience reduced waiting times; they can contact you wherever they are and on the technology of their choice and are then directed more easily to the right agent, no matter where he or she is physically located. This solution enables successful off-shore
contact centers, follow-the-sun strategies and site consolidation to support callers in all markets worldwide.