Thread

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244 Madison Avenue #number 239, New York, New York, 10016
708-332-8486
https://www.getthread.com/

About Thread

Established January 2020

Thread’s AI Service Desk uses real Service Intelligence to give techs instant context, history, and suggested fixes—no repeated questions, no digging. With lightning-fast implementation, guaranteed ROI, and native PSA integrations, it’s the smartest upgrade you can make.

Thread is the AI Service Desk 750+ MSPs trust to automate triage, dispatch, and client conversations across ConnectWise, Autotask, and HaloPSA — processing 173 million tickets, returning over half a million hours to technicians, and earning 97% positive sentiment from end clients along the way.