NovelVox

We're proud to have been part of this incredible journey, standing alongside Accenture Australia and Green Light Worldwide in supporting this worthy cause. Extending our heartfelt congratulations to the Accenture team for raising over $132,000 and to everyone who contributed towards achieving a record amount of $1.43M for the Monash Children’s Hospital and Starlight Children's Foundation Australia. #CRMEL24 #givingback #communityimpact #NovelVox #Accenture #GreenLightWorldwide

NovelVox is heading to the #Webex Contact Center Tech Summit 2024 in Richardson, Texas from May 13th to 17th. 🚀 We're really looking forward to showcasing how #NovelVox can help you take your Webex Contact Center to the next level. Our solutions are designed to seamlessly integrate with your existing setup, so you can streamline your operations and deliver an even better experience for your customers. So, if you're going to be at the summit, let's definitely connect! We'd love to give you a free demo of how NovelVox can help you succeed. Can't wait to see you there! 🤝 #CX #Cisco #ContactCenter #CCaaS #WxCC

In business, as in life, we owe a debt of gratitude to the multitasking marvels we call moms. To all mothers, your dedication, love, and sacrifices shape the future generation. On this Mother's Day, let's recognize and honor the tireless efforts of all mothers, both in the workforce and at home, for their boundless devotion and unwavering love. #HappyMothersDay #NovelVox #GreatPlaceToWork

How Deep is Your Trust? Deep Fake is quickly taking the world by storm. And this is proving to be both a marvelous breakthrough and a concerning issue. What's your take on the rise of Deep Fake and how do you propose to combat it? Let us know in the comments. #DeepFake #GenerativeAI #Infocalypse #NovelVox

The purpose of customer service. #CX #CustomerService #ContactCenter #KPIs #NovelVox

Let's make every interaction count, not just for customers, but for our Earth too. Happy Earth Day! #EarthDay #Sustainablity #CX #NovelVox

I PROPOSE to consider the question, ‘Can machines think?’ These were the opening words of a paper named Computing Machinery and Intelligence by Alan Turing. Turing introduced the famous Turing Test in this paper, asking arguably the most important question since the dawn of the century. The Turing Test, earlier known as the Imitation Game, is a test to gauge a machine’s ability to exhibit intelligent behavior indistinguishable from human beings. In other words, if a machine is capable of fooling a human and making them believe that it is a human, it passes the test. Fast forward to 2024 and here we are talking about Conversational AI Chatbots. The question now is how close are these conversational AI chatbot platforms to passing the infamous Turing Test. Visit our blog to learn more: https://bit.ly/447IH5E #ConversationalAI #Chatbots #NovelVox

Inspiring a new era of ethical leadership! We recently had a Transpersonal Leadership workshop by Sabhyataa Foundation to help better understand the need for empathy, purpose, and going beyond ourselves to help elevate our colleagues and collaborators. Led by Geetika Sodhi, the session shed light on the why and how of ethical leadership and its importance in helping sustain a collaborative and rewarding workplace. Here's to championing a culture of trust and accountability! #TranspersonalLeadership #NovelVox #GreatPlacetoWork

We are LIVE and kicking at PCC EMEA in Brussels! Join us to explore how NovelVox makes customer interactions a breeze for Avaya with 75+ app integrations, top-notch case management, and unified reporting! Let's connect, collaborate, and contemplate the next generation of digital contact centers. #Avaya #NovelVox #EMEA #CX #DigitalTransformation

We're #hiring a new Presales Engineer in Atlanta Metropolitan Area. Apply today or share this post with your network.