Our team is on-site at the Genesys Xperience 2024 event in Denver, Colorado, and the energy is contagious! As a Silver sponsor, we’re diving deep into the world of CX automation, connecting with industry leaders, and shaping the future of customer experience. #Blackchair #Genesys #Xperience24 #CXAutomation
About us
Blackchair is the recognized market leader in change configuration management. Our focus is your investment in Customer Experience, Unified Communications, and Networking technology assets. We enable our global customers to realise the accelerated time to value of these assets whilst providing a predictable method of delivery management. The company has built its Fortune 100 customer base upon the critical need for compliance and regulatory audit, with an ability to track, record and analyse all changes according to required standards. Spotlight, the company’s flagship software platform, is an agile product suite that provides end-to-end oversight of the process of change management and whole systems configuration in real-time. This comprehensive capability to understand and organise change control processes into a historical library that can be activated, allows our clients to package and publish change across the entirety of enterprise environments through automated delivery, regardless of scale and complexity. The following are some examples of how organisations are realizing the benefits of Spotlight today: • Reduce cost and increase quality in Change Control with Audit and Release Management • Improve accountability for Compliancy and Fraud prevention through Security Audit • Know what component or change is affecting your SLA breach in Executive and Ops Dashboards • Manage your investments in Licenses: See usage, control vendor costs and manage inventory • Automate and Standardise Operations – Create Template Standards and Package up Change • Report on your Business Rules – Validate operations are trending towards efficiency or away These benefits inherently lead to improvements in operational efficiency for our clients, especially reducing the time and cos around project delivery, remediation of security intrusions, number of support calls, maintaining SLAs, and change freeze periods.
- Website
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http://www.theblackchair.com
External link for Blackchair
- Industry
- IT Services and IT Consulting
- Company size
- 11-50 employees
- Headquarters
- Reading, Berkshire
- Type
- Privately Held
- Founded
- 2005
- Specialties
- Genesys, Contact Center, Unified Communications, Audit, Configuration Management, Change Management, Automation, Telephony, Avaya, Cisco, Change Control, Compliance, Monitoring, Release Management, Call Center, Software Configuration Management, Configuration Management Tools, Continuous Integration, Change Management Software, ITIL Release Management, Genesys Partner, and Devops
Locations
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Primary
1650 Arlington Business Park
Reading, Berkshire RG7 4SA, GB
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71 Stevenson Street
Suite 400
San Francisco, California 94105, US
Employees at Blackchair
Updates
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We’re in the heart of Denver, Colorado, immersed in the CX revolution at Genesys Xperience 2024! As a Silver sponsor, we’re proud to be helping shape the future of CX. From captivating keynotes to hands-on workshops, we’re soaking up insights that’ll give us a competitive edge. The energy here is electric! #Blackchair #Genesys #Xperience24 #CXAutomation
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We're #hiring a new Full Stack Engineer in United Kingdom. Apply today or share this post with your network.
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Blackchair reposted this
Michael Rose, “the Man with the Microphone,” is joined by Jason Owen, CEO of Blackchair, discussing the power our partnership and where it's headed. #PartnerPowered #ContactCenter #CX #LiveFromTheBlueCarpet Hear more from our partners: http://spr.ly/6042Z6L9n Become a Five9 ISV Partner: http://spr.ly/6045Z6L9Z
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Today, on International Women's Day, we celebrate the incredible women driving innovation and progress in our world of CCaaS migration, auditing, automation and beyond. While we acknowledge that our industry has some way to go to achieve gender parity, we are also proud to see the number of women who are making incredible contributions to this industry, from leading transformative projects to pioneering new solutions, women play a vital role in shaping the future of technology. We honor their dedication, expertise, and leadership today and every day. Here's to empowering women in tech and beyond! #InternationalWomensDay #WomeninTech #CCaaS #Automation #Blackchair"
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Great 2 minute video introducing Blackchair's Symphony - the contact center DevOps tooling for configuration version control and dependency management; templating and release control that delivers an easier, faster way of working; quality outcomes; compliance assurance and measurable commercial value. #five9 #five9sko #cx #gartner #cloudcontactcenter #devops #genesyscloud
Blackchair Symphony: DevOps Automation Tooling
https://www.youtube.com/
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Blackchair reposted this
Transform your agile deployment and automated delivery capabilities for Cloud Contact Center rollouts and operations with Symphony from Blackchair. Recognized by Gartner as the leading solution for CCaaS DevOps and CICD delivery, Symphony accelerates time to value by reducing the necessity for time-consuming and costly manual effort. #Blackchair #Symphony #ContactCenter #CX #Cloud #Gartner #DevOps #CCaaS
Blackchair Symphony: DevOps Automation Tooling
https://www.youtube.com/
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Transform your agile deployment and automated delivery capabilities for Cloud Contact Center rollouts and operations with Symphony from Blackchair. Recognized by Gartner as the leading solution for CCaaS DevOps and CICD delivery, Symphony accelerates time to value by reducing the necessity for time-consuming and costly manual effort. #Blackchair #Symphony #ContactCenter #CX #Cloud #Gartner #DevOps #CCaaS
Blackchair Symphony: DevOps Automation Tooling
https://www.youtube.com/
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We're #hiring a new DevOps Engineer in United States. Apply today or share this post with your network.
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We are excited to announce that Blackchair has won the Global Partner Award 2023 from Five9!—an industry-leading provider of cloud contact center platforms. This award recognizes our achievements and innovations in delivering solutions that empower customer engagement and business agility. We are grateful for the opportunity to collaborate with Five9 and leverage their platform to help our clients transform their contact centers and achieve their goals. Blackchair's CEO, Jason Owen, expressed his delight in the strong and growing partnership with Five9, emphasizing that this esteemed award is just the beginning. Through Five9's unwavering commitment to our solutions throughout their organization, they have successfully secured deals amidst tough competition by setting themselves apart from other customer experience vendors. Thank you, Five9, for this honor and your continued partnership! 🙌🎉 #Blackchair #Five9 #GlobalPartnerAward2023 #CX #CustomerExperience #CloudContactCenter