Glassix

We're thrilled to announce that Glassix is now SOC 2 compliant! Dive into the details of our compliance journey and understand why it matters for your business. Check out our latest blog post—link in the first comment!👇 A huge shout-out to Scytale for their expert guidance, making our journey to compliance seamless and efficient! 🙌 🧡 Onward and upward! #soc2 #compliance #security #data #omnichannel #communications

It's Monday, and y'all know what that means! A new episode of the Glassix Spotlight is here to kickstart your week. 🎙 🔥 Today, we're thrilled to feature • Scott McKain, the master of creating market distinction and delivering the Ultimate Customer Experience®. In this must-listen episode, Scott dives deep into: - Mastering the art of standing out in competitive markets - Insights from his best-selling books, "Create Distinction" and "ICONIC" - Real-world stories and strategies for transformative customer engagement Scott’s insights are perfect for anyone looking to innovate and lead in their field. Don't miss out on this valuable conversation that's sure to inspire and ignite your passion for excellence! Link to the full episode in the first comment. 👇 #cx #customerexperience #customerservice #customersupport #conversationalai #chatbots #aichatbot

Almost a year ago, we launched the Glassix Spotlight podcast to bring you fresh insights and key takeaways from industry leaders. Since then, we've had the pleasure of hosting some of the most innovative minds in the CX and AI space. We wanted to know which episodes resonated with you the most—and you made your voices heard! Here are your top 5 favorite episodes, packed with stories, strategies, and wisdom to transform your business approach: 🎙 Strategizing Success: Peter Ryan's Global Vision for CX and BPO Evolution Dive deep into the evolving world of customer experience and business process outsourcing with Peter Ryan. Learn why staying adaptable in strategy is key to success. 🎙 The Evangelist's Playbook: Udi Ledergor on Revolutionizing CX Through Marketing Mastery Udi Ledergor 🏳🌈 shares his playbook on using marketing innovation to revolutionize the customer experience. A must-listen for marketers looking to up their game. 🎙 Contact Centers Transformed: Neal Topf on the AI Revolution in Customer Experience Neal Topf breaks down the transformative power of AI in customer service centers. Get ready for a future where technology enhances every interaction. 🎙 Anticipating Needs: The Rise of Predictive Support in the AI Era – A Conversation with Jim Iyoob. Jim Iyoob explores how predictive support and AI are setting new standards in proactive service. Tune in to start anticipating your customers' needs more effectively. 🎙 Mastering the Art of Customer Experience Through Voice and Leadership with Nate Brown. Our top episode features Nate Brown discussing the art of voice and leadership in crafting outstanding customer experiences. Perfect your leadership skills and learn to make a real impact. 👉 Swipe through to catch snippets from each episode and tap the link in the first comment to listen to these fan favorites in full! Your next big idea could be just one episode away! #cx #ai #podcast #glassixspotlight #customerexperience

Thinking about implementing AI in your small business but unsure if it's the right move? Concerned about potential pitfalls and the costs and resources involved? Worry no more! In our latest blog post, discover how AI can transform your operations, increase efficiency, and drive growth, all while avoiding common errors that could set you back. Arm yourself with the knowledge to make smart, informed decisions for your business. Ready to take the next step? Click the link in the first comment to guide your business towards the right decision! #ai #smallbusiness #startup #growth #chatbot #revenue

If you've been following our page for a while, you know we highlighted the top 19 AI tools last week and mentioned some pretty serious contenders. Today, we're thrilled to share that Glassix has been ranked #1 by ValiantCEO Magazine in their latest roundup: "Top 5 AI Tools Dominating in 2024"!
 It’s an honor to be recognized as the leader among such innovative tools, and we want to thank our amazing team and supportive community for making this possible. We’re committed to staying humble and pushing the boundaries of what AI can do.
 Curious about who else made the list and what sets us apart? Check out the full story! Link in the first comment. 👇 #ai #aitools #chatbots #customerexperience #customersupport #customerservice

Thank you, Glassix, for inviting me to your spotlight podcast last week! 💫 We discussed proven strategies for boosting customer satisfaction and shared real-world examples while discussing the integration of technology and leadership in reshaping company cultures. 🌟 Make sure to check it out! The link is in the comments below! 👇 #cx  #customerexperience  #omnichannel  #customersupport  #customerservice #AI 

Interested in rethinking your approach to chatbot design? Lucky you! Boaz Katan, our Head of Product, breaks down his strategy for designing Modular Chatbot Flows for Maximum Flexibility. Discover how adopting modular chatbot flows can dramatically increase efficiency and significantly boost customer satisfaction and conversion rates! Learn how you can create, share, and modify templates for various needs. Got you curious? Check out the link in the first comment to read Boaz’s vision and insights! 👇 #chatbots #design #flowdesign #modular #product

New Episode Alert! 🎧 🔥 Dive into the secrets of customer experience with none other than Olga Potaptseva, CCXP, CCX in our latest podcast episode! Don't miss out as Olga lays out her proven strategies for boosting customer satisfaction and shares real-world examples that have driven significant business wins. From integrating technology and leadership to reshaping company cultures, she has the insights you need to skyrocket your business! Tap the link in the first comment to tune in!👇 #cx #customerexperience #omnichannel #customersupport #customerservice #generativeai #conversationalai

Happy Passover from all of us at Glassix! As we gather around the Seder table, let's reflect on the stories of the past and the freedoms we cherish today. May your home be filled with joy, your heart with love, and your table with laughter and delicious matzah. May your holiday be as sweet as the charoset and as joyful as finding the afikoman. Here’s to celebrating cherished traditions and creating new memories! #passover #holiday #love #prosperity #joy

Ever imagined a world where every customer query is handled perfectly within seconds? We’re talking about AI-powered replies that are not just fast, but also incredibly smart! In our latest blog post, discover the power of AI-powered replies and how they can revolutionize your customer service experience. Learn the secrets to enhancing response times, boosting satisfaction, and streamlining your communication process, all while keeping the personal touch your customers love. Got you curious? Check the link in the first comment!👇 #ai #customerexperience #customerservice #unifiedcommunications #gpt4 #customersupport