We had planned a wonderful trip and were so looking forward to it. Unfortunately, my husband had some health problems and we were unable to go. I was anxious about being able to get a 100% refund, because it was shortly before we were supposed to leave that my husband had difficulties. Marybeth spent time with me on the phone and walked me through all the steps I would need to go through when contacting the insurance agent. When I finally called the insurance agent it was a relatively easy process to go through because of the information Marybeth had given me. Marybeth continued to follow-up with us as we went through the process. And yes, we did get a 100% return. We highly recommend Marybeth as a travel agent and a person who can support you when planning a trip.
Deb
Seattle, WA
My family and I have been working with Tracey for eleven years, and she helped my parents with their travel plans for several years before that. I am a fairly demanding customer, and I have high expectations for service standards. Tracey not only meets my standards, she exceeds them. She is one of the hardest working, most patient, professional, thorough, and pleasant people I have ever met. She demonstrates high ethical standards, reliability, and efficiency. I can't ask for more. I don't plan any cruises or major vacations without her. She has my complete trust, and that's saying a lot.
KCS
Seattle, WA
Karen was very helpful in helping me with the details and special arrangements for our cruise. She is very knowledgeable in how the cruise "system" works and was instrumental in ensuring that our travel experience met our expectations. I look forward to working together with her again on future vacations.
Al
Bothell, WA