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p { margin-bottom: 0.25cm; line-height: 115% } a:link { so-language: zxSupport Genie, develops innovative support tools to solve your customer’s complex support issues.

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1. CONNECT WITH EASE VIA MULTICHANNEL COMMUNICATION
Offer your customers the flexibility and trust with your support team. a. Communicate Support Genie's a. a. a. Chatbot

• Ability to send and receive images

• NLP

• Custom Responses catered to your company’s needs

b. Live Video

• When your support team requires the necessary visuals to help resolve your customer’s issues faster.

• live video support tool
• multi channel support tool with whatsapp, chat and video support
• chat bots enhanced with image recognition.

2. CHATBOT WITH IMAGE RECOGNITION

p { margin-bottom: 0.25cm; line-height: 115% Whether it’s at a desk or on a smartphone. Support Genie’s Chatbot will help engage and facilitate your customer’s inquiries.
a. Image recognition to help resolve common and repetitive issues faster.
b. Integrate chatbot to your website to facilitate online chat or exchange in images or live video between the customer and a support agent.

• Optimize your support team by saving time and resources by having your customers upload or send live video from their smartphone.

c. Chatbot is based on NLP and decision trees which are custom responses specific to a company and their customer issues. SG chatbot can detect patterns with responses to catalog for future inquiry.

• Custom responses catered to your needs

d. Use the chatbot to offer solutions to repetitive issues and if it cannot resolve what the customer want then it will send a support agent on standby.

• Not all interactions are machine

• Build trust with your customers

• Resolve technical issues with human brain power.

  
  

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